Effective Date: March 28, 2025
At Sonoran Sanctuary Candle Studio, we take great care in crafting and shipping our products to ensure they arrive in perfect condition. Please review our shipping policy below before placing your order.
- Processing Time
- In-Stock Items: We typically ship in-stock items one to two business day of receiving your order.
- Hand-Crafted Candles: Since our products are hand-poured and made in small batches, we do not keep excessive inventory. Orders containing hand-crafted candles are usually shipped within three business days to ensure the highest quality.
- Shipping Methods and Delivery
- We ship based on the method you select during checkout. Available shipping options and estimated delivery times are displayed at checkout.
- Delivery times are estimates and may be subject to carrier delays beyond our control.
- Once your order has shipped, you will receive a tracking number via email.
- Shipping Rates
- Shipping costs are calculated at checkout based on your location and the selected shipping method.
- We may offer free shipping promotions from time to time. These will be clearly stated on our website when applicable.
- Order Tracking
Once your order has shipped, you will receive an email with tracking information. Please allow up to 24 hours for tracking updates to appear.
- Damaged, Lost, or Stolen Packages
- We cannot be held responsible for any damage, loss, or theft that occurs during transport or after delivery.
- If your package arrives damaged, please contact the carrier immediately to file a claim.
- If you believe your package is lost or stolen, please check with your local carrier or postal service before reaching out to us.
- International Shipping
- At this time, we primarily ship within the United States. If you are interested in international shipping, please contact us before placing an order.
- International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
- Changes or Cancellations
- If you need to modify or cancel an order, please contact us as soon as possible. We cannot guarantee changes once an order has been processed for shipping.
- If you need to modify or cancel an order, please contact us as soon as possible. We cannot guarantee changes once an order has been processed for shipping.
- Contact Information
For any shipping-related inquiries, please contact us at:
- Email: support@sonorancandle.com
Thank you for supporting Sonoran Sanctuary Candle Studio!